1. Data Controller
FHYPE GLOBAL RESOURCES LIMITED is the Data Controller for all personal data processed through FH ErrandsHub.
- 📍 Address: 69 Ipodo Street, Ikeja, Lagos, Nigeria
- 📧 Email: info@fhlogistic.com
- 📞 Phone: +234 705 241 8088
2. Data We Collect
We may collect the following categories of data:
a) Information You Provide Directly
- • Name, phone number, email address.
- • Delivery address, billing address.
- • Payment details (processed securely via third-party gateways).
- • Identification documents for KYC (vendors, riders).
b) Information Collected Automatically
- • Device information (model, OS version).
- • IP address and browser type.
- • Location data for delivery and tracking (with your consent).
c) Information from Third Parties
- • Payment processors, identity verification services, and public records.
3. Purpose of Processing
We use your data for:
- • Order processing and delivery.
- • Vendor and rider onboarding.
- • Identity verification (KYC).
- • Fraud prevention and security monitoring.
- • Customer support and dispute resolution.
- • Marketing and promotions (with your consent).
4. Lawful Basis for Processing
We process your personal data under the following NDPA legal bases:
- • Consent (e.g., for marketing messages).
- • Performance of a contract (e.g., delivering an order).
- • Legal obligations (e.g., tax and regulatory compliance).
- • Legitimate interest (e.g., platform improvement).
5. Data Sharing & Disclosure
We may share your data with:
- • Vendors, riders, and service providers fulfilling your orders.
- • Payment processors (Flutterwave, Paystack).
- • Law enforcement and regulatory agencies, when required by law.
- • Technology partners for hosting, analytics, and support.
We do not sell your data to third parties.
6. Data Retention
We retain your data only for as long as necessary to fulfil the purposes stated above or as required by law.
7. Your Rights under NDPA 2023
You have the right to:
- • Access, correct, or delete your data.
- • Withdraw consent for marketing at any time.
- • Request data portability.
- • Lodge a complaint with the Nigeria Data Protection Bureau (NDPB).
8. Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.
9. International Data Transfers
If your data is transferred outside Nigeria, we ensure compliance with NDPA requirements through adequate safeguards.
10. Updates to this Policy
We may update this Privacy Policy periodically. Changes will be posted on the Platform with the “Last Updated” date.
Contact Us
For any questions or concerns, please contact:
FHYPE GLOBAL RESOURCES LIMITED
📍 69 Ipodo Street, Ikeja, Lagos, Nigeria
📧 info@fhlogistic.com
📞 +234 705 241 8088
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